Refund policy

Refund & Exchange Policy

Last updated: October 1, 2026

When we exchange or refund. We will exchange or refund your order if the item arrives damaged, defective, or different from what you ordered (wrong design, wrong item or missing pieces).

How to claim.

1. Record a clear unboxing video when you open the parcel, from the sealed parcel to showing the item.
2. Contact us on WhatsApp at +92 321 5423826 within 48 hours of delivery with your order number, photos and the unboxing video.
3. Keep the item unused, unwashed, unstitched and uncut, with its original packaging and tags.

Claims made after 48 hours, or without an unboxing video, may not be accepted.

What we can't exchange or refund.

• Items that have been cut, stitched, washed or used
• Change of mind, or a different preference in design or colour
• Slight colour differences caused by screen settings or photography lighting
• Items bought on sale or clearance, unless they arrive damaged, defective or incorrect

How exchanges work. Once we approve your claim, we arrange pickup or ask you to send the item back, and we send the replacement free of charge. If the same design is out of stock, you can choose another design of equal value or a refund.

How refunds work. For Cash on Delivery orders, we refund to your bank account, JazzCash or Easypaisa within 7 working days after we receive and check the returned item.

Order cancellations. You can cancel free of charge before your order is dispatched. See our Terms of Service.

Questions. WhatsApp +92 321 5423826 or email heandshemall1245@gmail.com.